Returns & Refunds

We want you to love your jars. If something isn't right, here's how returns work.

Return window

You have 30 days from the date of delivery to start a return. After 30 days, we're no longer able to accept the return.

Condition

Products must be unused and in brand-new condition — original packaging, seals intact, no signs of use. Once a jar has been opened and used for storage, it can't be returned for sanitary reasons.

How to start a return

Email service@stash-jars.com with your order number. We'll reply with return instructions within one business day.

Return shipping

We can issue a prepaid return label for your convenience. The cost of the label is deducted from your refund. You're also welcome to use your own carrier and ship to:

Stash-Jars

Refunds

Once we receive and inspect your return, we'll refund the order to your original payment method — minus the cost of the return label, if we provided one. Refunds typically post within 5–10 business days, depending on your bank or card issuer.

Exchanges

We don't process direct exchanges. If you'd like a different size, style, or product, place a new order at any time and we'll refund the original order once it comes back to us. This gets your new piece to you faster and keeps the process simple for everyone.

Damaged or defective on arrival

If your jar arrives damaged or defective, email service@stash-jars.com within 7 days of delivery with your order number and a clear photo of the damage. Please provide a photo of the shipping box it it appears damages. 

Still have questions?

We're a small team and we read every email. If your situation falls outside this policy and you think we should make it right, get in touch at service@stash-jars.com and let's talk.